Privacy Policy

Effective Date: 01-01-2026

Welcome to Roctex, operated by ROCTEX IT SOLUTION PRIVATE LIMITED. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information when you visit our website: https://roctex.shop.

This Privacy Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (India).

If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Consent to Use Information

By accessing our website, creating an account, placing an order, subscribing to communications, or otherwise providing personal information, you expressly consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent may affect your ability to use certain services or features of the website.

2. Information We Collect

We collect personal information that you voluntarily provide when registering on the site, placing an order, subscribing to our newsletter, or contacting us.

The personal information we may collect includes:

Full Name
Email Address
Phone Number
Billing and Shipping Addresses
Payment Information (processed securely via third-party providers)
Demographic Information (such as age, gender, location)

We may also collect technical and usage data including:

IP address
Browser and device information
Cookies and analytics data
Browsing behavior and interaction patterns

3. How We Use Your Information

We use the information collected in the following ways:

To process and fulfill your orders accurately and efficiently
To send confirmations, updates, and customer support communications
To communicate promotional offers and marketing materials (only if you opt-in)
To improve our website, products, and customer service
To detect, prevent, and address technical issues and security risks
To comply with legal and regulatory obligations

4. Sharing of Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share information with:

Service providers such as payment processors, shipping partners, and marketing agencies
Law enforcement or regulatory authorities when required by law or to protect our legal rights

All third-party partners are obligated to safeguard your data and maintain confidentiality.

5. Compliance with DPDP Act, 2023

ROCTEX IT SOLUTION PRIVATE LIMITED processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).

Personal data is processed only for lawful purposes
Data is collected with your consent or for legitimate uses permitted under applicable law
Users have the right to access, correct, update, or erase their personal data
Users may withdraw consent at any time
Reasonable security safeguards are implemented to protect personal data

6. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations.

Order and transaction data: Retained up to 7 years for accounting and tax compliance
Account information: Retained while your account remains active or until deletion is requested
Marketing data: Retained until you withdraw consent or unsubscribe
Technical and analytics data: Retained up to 24 months for security and performance analysis

After the applicable retention period, your data will be securely deleted, anonymized, or destroyed.

7. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable safeguards, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve website functionality.

Cookie Consent Disclosure

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

Withdrawal of Cookie Consent

If you wish to withdraw your consent after previously accepting cookies, you may:

Clear or disable cookies through your browser settings, or
Contact us at info@roctexitsolution.online to request removal of stored tracking data (where technically feasible)

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your personal data
Withdraw your consent to our processing of your information at any time
Opt out of receiving promotional communications

To exercise these rights, please contact us at info@roctexitsolution.online.

10. Children’s Privacy (Under 18 Years)

Roctex does not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor under 18 without verified parental or guardian consent, we will take immediate steps to delete such information.

If you believe that a child under 18 has provided personal information to us, please contact us immediately.

11. Grievance Officer

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are as follows:

Grievance Officer: Prathap
Company: ROCTEX IT SOLUTION PRIVATE LIMITED

📧 Email: grievance@roctexitsolution.online
📞 Phone: +91-9220914327

The Grievance Officer will acknowledge complaints within a reasonable timeframe and resolve them in accordance with applicable laws.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

Roctex
Operated by ROCTEX IT SOLUTION PRIVATE LIMITED

📧 Email: info@roctexitsolution.online
📞 Phone: +91-9220914327
🌐 Website: https://roctex.shop