Effective Date: 01-01-2026

Privacy Policy

Welcome to Roctex, operated by ROCTEX IT SOLUTION PRIVATE LIMITED. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information when you visit our website.

If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide when registering on the site, placing an order, subscribing to our newsletter, or contacting us.

The personal information we may collect includes:

Full Name
Email Address
Phone Number
Billing and Shipping Addresses
Payment Information (processed securely via third-party providers)
Demographic Information (such as age, gender, location)

2. How We Use Your Information

We use the information collected in the following ways:

To process and fulfill your orders accurately and efficiently
To send confirmations, updates, and customer support communications
To communicate promotional offers and marketing materials (only if you opt-in)
To improve our website, products, and customer service
To detect, prevent, and address technical issues and security risks

3. Sharing of Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share information with:

Service providers such as payment processors, shipping partners, and marketing agencies
Law enforcement or regulatory authorities when required by law or to protect our legal rights

All third-party partners are obligated to safeguard your data.

4. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations.

Order and transaction data: Retained up to 7 years for accounting and tax compliance.
Account information: Retained while your account remains active or until deletion is requested.
Marketing data: Retained until you withdraw consent or unsubscribe.
Technical and analytics data: Retained up to 24 months for security and performance analysis.

After the applicable retention period, your data will be securely deleted, anonymized, or destroyed.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable safeguards, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve website functionality.

Cookie Consent Disclosure

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

Withdrawal of Cookie Consent

If you wish to withdraw your consent after previously accepting cookies, you may:

Clear or disable cookies through your browser settings, or
Contact us at info@roctexitsolution.online to request removal of stored tracking data (where technically feasible).

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your personal data
Withdraw your consent to our processing of your information at any time
Opt out of receiving promotional communications

To exercise these rights, please contact us at info@roctexitsolution.online.

8. Children’s Privacy (Under 18 Years)

Roxtec does not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor under 18 without verified parental or guardian consent, we will take immediate steps to delete such information.

If you believe that a child under 18 has provided personal information to us, please contact us immediately.

9. Grievance Officer

In accordance with applicable laws, the details of our Grievance Officer are as follows:

Grievance Officer: Prathap
Company: ROCTEX IT SOLUTION PRIVATE LIMITED
Email: grievance@roctexitsolution.online
Phone: +91-9220914327

The Grievance Officer will acknowledge complaints within a reasonable timeframe and resolve them in accordance with applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us:

Roctex
Operated by ROCTEX IT SOLUTION PRIVATE LIMITED
Email: info@roctexitsolution.online
Phone: +91-9220914327